Terms & Conditions: Verum Leather

Last Updated: 11-14-2025

At Verum Leather, we create handcrafted leather jackets, coats, boots, and premium small accessories with a commitment to quality, comfort, and customer satisfaction.
These Terms & Conditions explain how our website works, how orders are processed, and what you can expect when purchasing from us.

By using our website or making a transaction, you agree to the conditions listed below.

1. Who We Are

Verum Leather is a premium leather brand specializing in:

Handmade leather jackets & coats
Custom-sized leatherwear
Leather boots
Small leather accessories (wallets, card holders, keychains, passport covers, etc.)

Every piece is crafted by artisans using high-quality leather and traditional techniques.

2. Using Our Website (Your Responsibilities)

To maintain a safe and fair shopping experience, users agree to:

Provide accurate personal and payment information
Not misuse or damage our website
Not copy, reproduce, or reuse our photos, product descriptions, designs or content
Not attempt fraudulent orders or returns
Be at least 18 years old to make a purchase

All designs, images, and product descriptions are intellectual property of Verum Leather.

3. Product Information & Handmade Nature

Because every leather item is handcrafted, slight natural variations may occur in:

Texture
Grain
Shade
Stitch lines
Natural marks

Colors may look different due to screen settings.
For sizing accuracy, customers should refer to our Size Guide.

4. Ordering Process

When you place an order:

You receive an order confirmation email
Our team begins processing your order
Custom orders enter the production queue after measurement approval
Handmade jackets and coats take extra time due to crafting
Boots and accessories may ship sooner depending on inventory
Once shipped, you receive tracking information

If any information is missing or unclear, we will contact you for verification.

5. Pricing, Payments & Currency

All prices are displayed on our website.
Payment must be completed before production begins (especially for custom-sized items).
Discount or promotional codes apply only at checkout.
Orders cannot be modified once production has started.

6. Shipping & Delivery Terms

Your order will be shipped after processing and crafting.

You agree that:

Depending on the location and carrier, delivery times may change.
Tracking is provided once the package is shipped
Incorrect address submissions may cause delays or return-to-sender issues
Verum Leather is not responsible for courier delays

Read our full Shipping & Returns Policy or privacy and policy.

7. Returns, Exchanges & Refunds

What can be returned?

Standard-size jackets & coats (unused, unworn, original condition)
Boots (unused, no creases, no marks)
Accessories (unused)

What cannot be returned?

Custom-sized jackets and coats
Items damaged due to improper use
Items worn, stretched, or altered by the customer
Sale items or promotional offers (based on policy)

Return Window

You must request a return within the time window specified on our Shipping & Returns page.

Refund Processing Time

Refunds are processed after the returned item is inspected and approved.

8. Custom Orders & Measurement Responsibility

This section protects both you and us.

Custom-sized leather jackets and coats are made according to the exact measurements you provide.
Therefore:

Custom items are non-returnable and non-refundable
Incorrect or incomplete measurements are the customer’s responsibility
Remakes may require an additional fee
Leather relaxes slightly with wear, and this is not considered a defect

Learn how to measure correctly in our Size Guide.

9. Quality Guarantee & Warranty

We guarantee:

Real leather
Skilled craftsmanship
Durable stitching
Clean finishing
Quality hardware (zippers, buttons)

What is not covered:

Damage caused by water
Scratches, cuts, or burns
Damage caused by improper care
Natural wear and tear
Color fading from sunlight exposure

10. Intellectual Property Rights

The following belong to Verum Leather:

Jacket, coat, and accessory designs
Product photos
Logos and branding
Website layout
Product descriptions
Written content
Custom artwork

No content may be used, copied, or reproduced without written permission.

11. Limitation of Liability

Verum Leather is not responsible for:

Delays or issues caused by shipping carriers
Incorrect measurements provided by customers
Normal leather variations
Damage caused by misuse, accidents, or poor maintenance
Unauthorized returns or packages lost without tracking

Our liability is limited to the value of the purchased product.

12. Changes to These Terms

We may update these Terms & Conditions when needed to reflect:

Product improvements
Legal changes
Updated return/shipping policies
New services or features

The latest version will always be displayed here.

13. Contact Information

For questions or assistance, you can reach us at:

[email protected]
Or visit our Contact Us page.

Frequently Asked Questions

Q1. Can I return a custom-sized leather jacket if it doesn’t fit?

Custom-sized items are made specifically for your measurements and cannot be returned. Please review our Size Guide before placing a custom order.

Q2. Do leather jackets stretch over time?

Yes. Real leather softens and molds to your body with wear. Slight stretching is normal.

Q3. What happens if my package arrives late?

Once shipped, delivery is managed by the carrier. Delays caused by couriers or customs are not under our control.

Q4. Can I modify my order after placing it?

Order modifications are only possible before production begins. Once crafting starts, changes cannot be made.

Q5. What should I do if I receive a damaged item?

Q6. Do boots fit true to size?

Yes, leather boots typically fit true to size and soften naturally with wear.

Q7. Can I request a custom design?

Yes. You may contact us with custom requests. Availability depends on the design complexity.