At Verum Leather, we take pride in crafting premium leather jackets, coats, boots, and accessories for both men and women. Every piece is handcrafted with care and precision, ensuring exceptional quality and comfort.
This page explains our shipping process, delivery timelines, and return policy, so you can shop confidently knowing what to expect every step of the way.
Shipping Information
Processing & Dispatch Time
All our products, whether a jacket, coat, pair of boots, or leather accessory are made to order. Our standard processing time is 5–10 business days, during which your order is handcrafted, quality-checked, and prepared for shipment.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details to monitor your delivery.
Delivery Timeline
We deliver across the United States using reliable courier partners. Estimated delivery time after dispatch is typically 3–6 business days, depending on your location. During peak seasons or holidays, deliveries may take slightly longer, but our support team is always available for updates.
Shipping Costs
Shipping charges are calculated automatically at checkout based on your location and selected delivery method. Orders over a specified value may qualify for free standard shipping, which will be applied automatically at checkout.
Address Accuracy
To avoid delays, please double-check your shipping address before confirming your order. We currently do not ship to P.O. boxes. If you need to change your address after placing an order, contact our customer care team within 24 hours of purchase.
Tracking Your Order
Once your parcel is shipped, you’ll receive an email with a tracking link. You can follow the shipment’s progress at any time. If your tracking link isn’t updating, our support team can help verify the status for you.
Returns & Exchanges
We want every Verum Leather customer to be fully satisfied with their purchase. If you need to return or exchange an item, we’ve made the process straightforward and transparent.
Return Eligibility
To qualify for a return or exchange:
The item must be unused, unworn, and in original condition
All tags and packaging must be intact
The return request must be submitted within 30 days of delivery
Please note that custom-made or personalized products (including bespoke jackets, coats, or boots) are not eligible for return or refund unless they arrive defective or damaged.
How to Initiate a Return
Email [email protected] with your order number and reason for return.
Once your return is approved, we’ll provide a return authorization number and shipping instructions.
Securely package the item and ship it back using a trackable courier service.
Once received and inspected, your refund or exchange will be processed promptly.
Refunds
Refunds are issued to your original payment method within 7–10 business days after we receive and inspect the returned item.
Original shipping costs are non-refundable.
Returns that do not meet our eligibility requirements may be declined or refunded as store credit.
Exchanges
If you’d like to exchange an item for a different size or style, we’ll arrange the exchange once your return is processed. To ensure the best fit, please refer to our Size Guide before placing your next order.
Defective or Incorrect Items
If your product arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the issue. We’ll arrange a replacement or refund and cover the return shipping costs in such cases.
Custom & Handcrafted Orders
Our custom leather jackets, coats, and boots are made to your exact measurements and specifications. Because each piece is individually crafted, custom or made-to-measure products are non-refundable unless there is a defect or error on our part.
We do, however, offer alteration assistance at a minimal cost if your custom item requires adjustments. Contact our support team for details.
Important Information
All returns must originate from the same address where the order was delivered.
We are not responsible for items lost or damaged during return shipping, please use a trackable service.
Unauthorized or unapproved returns will not be accepted.
Refunds are issued only after we’ve verified the item’s condition.
Need Help?
If you have questions about shipping, delivery, or returns, our team is here to help. 📩 Email:[email protected] You can also visit our FAQs for more guidance or Contact Us for direct assistance.
