Welcome to Verum Leather’s official FAQ section. Here you’ll find quick answers to the most common questions about custom leather jackets, handmade coats, sizing, materials, shipping, and care instructions. All our pieces are crafted from premium genuine leather by skilled artisans to ensure lasting quality and a perfect fit.
1. What makes Verum Leather jackets different from other brands?
Verum Leather specializes in handcrafted, made-to-measure leather jackets designed with precision and passion. Each piece is made from full-grain genuine leather, offering durability, softness, and timeless style. Unlike mass-produced garments, every Verum jacket is individually tailored to your size and preferences — ensuring comfort, quality, and exclusivity.
2. How do I order a custom leather jacket online?
Ordering is simple. Choose your preferred design from our men’s or women’s leather collections, select your size or submit your custom measurements, then add it to cart. Our team confirms your details before production begins, ensuring an exact fit and finish.
3. Can I request customizations like color, lining, or hardware?
Yes! You can personalize your custom leather jacket by choosing the leather type, color, inner lining, zipper style, or even adding name embossing. Custom requests make every piece truly yours — simply mention your preferences at checkout or contact our support team.
4. How long does it take to make and deliver my custom jacket?
Each hand-stitched leather jacket takes around 3–5 weeks to craft, depending on design and custom options. Once complete, we’ll share tracking details for your shipment.
5. What type of leather do you use for jackets and coats?
We use only premium full-grain cowhide and lambskin leather, known for strength, softness, and natural texture. Every hide is carefully selected for quality and treated using eco-friendly tanning processes that enhance durability and longevity.
6. Is your leather genuine and ethically sourced?
Yes — all Verum Leather products are made from 100% genuine and ethically sourced leather. We partner with trusted tanneries that follow responsible sourcing practices to ensure animal welfare and environmental safety.
7. How do I find my correct leather jacket size?
Use our detailed Leather Jacket Size Guide to measure your chest, shoulders, and sleeve length.Choose “Custom Fit” and give your exact measurements for a made-to-measure fit if you’re not sure which size to get. Our experts tailor every piece precisely to your dimensions.
8. What if my jacket doesn’t fit perfectly?
We offer free alteration or exchange options for size-related issues. Simply contact us within 7 days of delivery with photos or measurement details, and our team will guide you through the adjustment process.
9. Are there any customs duties or import taxes?
Import duties or taxes depend on your country’s regulations. While Verum Leather ships duty-free from our end, your local customs may apply charges — we recommend checking your region’s import policy before ordering.
10. Can I return or exchange my custom leather jacket?
Because each jacket is handcrafted to order, returns for custom items are limited. However, we accept returns or exchanges for standard-sized jackets within 7 days of receipt, provided the item is unworn and in original condition.
11. What happens if my order arrives damaged or defective?
In the rare case of damage, contact us immediately with clear photos. Our quality team will review and offer a replacement or repair at no extra cost. Customer satisfaction is guaranteed.
12. How do I care for my genuine leather jacket?
To maintain your jacket’s premium look:
Keep it away from direct heat and sunlight.
Use a leather conditioner twice a year to prevent dryness.
Hang on a padded hanger for shape retention.
Clean with a soft damp cloth — never machine wash.
13. Will my leather jacket fade or age over time?
Yes — genuine leather develops a beautiful natural patina over time. This is a sign of authenticity and enhances the jacket’s character, making each piece uniquely yours.
14. Are Verum Leather jackets waterproof?
Leather is naturally water-resistant but not fully waterproof. We recommend applying a leather protector spray to shield it from light rain. Avoid heavy moisture and store in a dry, ventilated space.
15. Do you offer leather repair or restoration services?
Yes, Verum Leather provides professional repair and restoration for your garments. Whether it’s replacing zippers, stitching, or refinishing, our craftsmen can restore your jacket to its original beauty.
16. Are Verum Leather products suitable for all seasons?
Our lightweight lambskin jackets are perfect for spring and autumn, while full-grain cowhide coats offer warmth for winter. Leather naturally adapts to body temperature, providing comfort all year round.
17. How secure is my payment on VerumLeather.com?
We use SSL-encrypted payment gateways (Visa, MasterCard, PayPal, etc.) ensuring your transactions are 100% secure. Verum Leather does not store any sensitive payment information.
18. How do I contact Verum Leather customer support?
You can reach our support team via the Contact Us page or email us at [email protected]. We usually respond within 24 hours to assist with orders, sizing, or custom requests.
19. Do you offer gift options or packaging for special occasions?
Yes, we provide premium gift packaging and can include personalized messages. Perfect for birthdays, anniversaries, or special milestones — just mention it in your order notes at checkout.
Final Note
Every Verum Leather piece is a symbol of craftsmanship, style, and trust. From custom leather jackets to handmade coats, our mission is to create garments that last a lifetime — ethically, elegantly, and exclusively for you.
